Mick sits down with Nick De Voil — business analyst, trainer and writer specialising in user experience, service design and human-centred approaches to organisational change — to explore why the explicit signal often isn't the point, and how to read what's really happening underneath.
Guest: Nick De Voil — Independent Business Analyst, Trainer and UX Consultant at De Voil Consulting, specialising in user experience, service design and human-centred approaches to organisational change
Nick De Voil is a business analyst, trainer, and writer who specialises in user experience, service design, and human-centred approaches to organisational change. He's contributed 20 articles to BA Digest magazine and teaches courses in user experience, business analysis, and service design.
Topics: user experience, service design, business analysis, human-centred design, organisational change, sensemaking
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